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A Salute to the Unsung Heroes of the Mortgage Process
Brian Gould
By Brian Gould, Chief Operating Officer
United Guaranty Corporation
Posted on August 4, 2015

Let me start by dedicating this blog to United Guaranty's underwriters.

We have the best underwriting team in the industry. It's also the largest at more than 200 individuals, and every single one of them deserves recognition for the incredible job they do.

Ten months ago we launched our SecureCert® program, which provides the maximum rescission relief available in the MI industry—at no added cost to lenders. What we offer is comprehensive rescission relief—with the only exceptions being first-party fraud and pattern activity1.

With Day One Protection options, United Guaranty assumes responsibility for MI underwriting mistakes in reviewing full-file loan documents. For full details on the options we offer, see our SecureCert page.

In developing SecureCert, we didn't hesitate when it came to choosing to offer the maximum rescission relief available under FHFA and GSE guidelines. We know our underwriters—and our processes—are complete, thorough, and accurate.

Plus, our underwriters had a three-year head start on the rest of the industry when it comes to post-close reviews. That's because SecureCert is built upon our years of experience with CoverEdge®, which we introduced in 2011. It was the first product in the MI industry that provided post-close rescission relief, and our underwriters performed thousands of those reviews before we introduced SecureCert in September 2014.

Our underwriters also lead the industry in providing the best customer service available. There's not enough space here to fully discuss all of their accomplishments, but here are a couple of highlights:

  • United Guaranty completed 98 percent of full-file submissions within 24 hours throughout 2014 and continues to achieve the fastest turn times in the industry this year.
  • Our team handles more than 120,000 full-file submissions annually—more than any other mortgage insurer.

Volumes have increased this year, and our underwriting team has stepped up to meet the added demand. Even with the heavier-than-expected workload, we continue to get lots of very positive feedback from lenders regarding our service and our turn times.

So, please join me in saluting United Guaranty's underwriters. It's an amazing team.

1 For full terms and conditions of coverage refer to your applicable Master Policy.

Brian Gould

As Chief Operating Officer, Brian Gould oversees Underwriting, Claims, Loss Management, Customer Support, and Business Analytics, including the functional oversight of these areas for our international businesses. Gould joined the company in February 1999 as Manager of Pool Operations and subsequently was assigned to the company's Structured Products group, where he worked with lenders to establish mortgage captive reinsurance programs. He earned the Associate in Claims (AIC) designation in 1996 and the Chartered Property Casualty Underwriter (CPCU) designation in 2002. He holds a B.A. in Economics with a minor in Business Administration from the University of North Carolina at Chapel Hill and an M.B.A. from the University of North Carolina at Greensboro.

© United Guaranty Corporation 2015. All rights reserved. United Guaranty is a marketing term for United Guaranty Residential Insurance Company and United Guaranty Mortgage Indemnity Company and is a registered mark. Coverage is available through admitted company only.