icon Customer Service

United Guaranty and Arch MI are now one company. United Guaranty customer service contacts remain fully operational at this time, and until further notice. Call or email us today!

Call

877.642.4642

Monday–Friday, 8:00 a.m.–8:00 p.m. EST
Servicing representatives available 8:00 a.m.–8:00 p.m.
Claims representatives available 8:00 a.m.–5:00 p.m.

Email

Claims

Questions or status:
claimstatus@archmi.com
877.642.4642 (Option 2, Option 2)
8:30 a.m.–5 p.m.

Claims documents:
claimsdocumentsupport@archmi.com
877.642.4642 (Option 2, Option 2)
8:30 a.m.–5 p.m.

Servicing

Please contact the Servicing Department to speak with an MI Servicing Specialist.

Monday–Friday, 8:30 a.m.–5 p.m. EST
Phone: 877.642.4642 (Option 2)
servicing@archmi.com
Fax: 800.253.843

Mail

Corporate Headquarters
Please do not send checks to this address.
230 N. Elm Street
Greensboro, NC 27401

New Insurance Premiums, Renewal Premiums, Shortages, and Payments
Please include your remittance with your payments.

Wells Fargo
United Guaranty Residential Insurance Company
P.O. Box 60957
Charlotte, NC 28260

For overnight delivery:
Wells Fargo
United Guaranty Residential Insurance Company
Lock Box 60957
1525 West W.T. Harris Blvd. - 2C2
Charlotte, NC 28262

To request setup for ACH payments, please email UGC:servicing.