United Guaranty and Arch MI are now one company. United Guaranty customer service contacts remain fully operational at this time, and until further notice. Call or email us today!
Call
877.642.4642
Monday–Friday, 8:00 a.m.–8:00 p.m. ET
Servicing representatives available 8:00 a.m.–8:00 p.m. ET
Claims representatives available 8:00 a.m.–5:00 p.m. ET
- Full-File Underwriting Customer Service
- Delegated Underwriting Customer Service
- Loan Servicing
- Claims Customer Service
- Loan Modifications, Consumer Payments, and Recoveries
- Activations, Cancellations, Transfers and Billing
servicing@archmi.com - Loan Modifications
loanmods@archmi.com - Loan Origination & Underwriting
uwcustomerservice@archmi.com
Claims
Questions or status:
claimstatus@archmi.com
877.642.4642 (Option 2, Option 2)
8:30 a.m.–5 p.m. ET
Claims documents:
claimsdocumentsupport@archmi.com
877.642.4642 (Option 2, Option 2)
8:30 a.m.–5 p.m. ET
Servicing
Please contact the Servicing Department to speak with an MI Servicing Specialist.
Monday–Friday, 8:00 a.m.–8:00 p.m. ET
Phone: 877.642.4642 (Option 2)
servicing@archmi.com
Fax: 800.253.8432
Corporate Headquarters
Please do not send checks to this address.
230 N. Elm Street
Greensboro, NC 27401
New Insurance Premiums, Renewal Premiums, Shortages, and Payments
Please include your remittance with your payments.
Wells Fargo
United Guaranty Residential Insurance Company
P.O. Box 60957
Charlotte, NC 28260
For overnight delivery:
Wells Fargo
United Guaranty Residential Insurance Company
Lock Box 60957
1525 West W.T. Harris Blvd. – 2C2
Charlotte, NC 28262
To request setup for ACH payments, please email servicing@archmi.com.