Contact Us

United Guaranty and Arch MI are now one company. United Guaranty customer service contacts remain fully operational at this time, and until further notice. Call or email us today!

Call

877.642.4642

Monday–Friday, 8:00 a.m.–8:00 p.m. ET
Servicing representatives available 8:00 a.m.–8:00 p.m. ET
Claims representatives available 8:00 a.m.–5:00 p.m. ET

  • Full-File Underwriting Customer Service
  • Delegated Underwriting Customer Service
  • Loan Servicing
  • Claims Customer Service
  • Loan Modifications, Consumer Payments, and Recoveries

Email


Claims

Questions or status:
claimstatus@archmi.com
877.642.4642 (Option 4)
8:30 a.m.–5 p.m. ET

Claims documents:
claimsdocumentsupport@archmi.com
877.642.4642 (Option 4)
8:30 a.m.–5 p.m. ET


Servicing

Please contact the Servicing Department to speak with an MI Servicing Specialist.

Monday–Friday, 8:00 a.m.–8:00 p.m. ET
Phone: 877.642.4642 (Option 3)
policyservicing@archmi.com
Fax: 800.253.8432


Mail

Corporate Headquarters
Please do not send checks to this address.
230 N. Elm Street
Greensboro, NC 27401

New Insurance Premiums, Renewal Premiums, Shortages, and Payments
Please include your remittance with your payments.

Lockbox Address for Standard Mail Delivery:
Bank of America
United Guaranty Residential Insurance Company
P.O. Box 744523
Atlanta, GA 30374-4523

Overnight Delivery Address (UPS, FedEx, etc.):
Bank of America Lockbox Services
United Guaranty Residential Insurance Company
Lockbox #744523
6000 Feldwood Road
College Park, GA 30349

To request setup for ACH payments, please email policyservicing@archmi.com.