Claims and Loss Mitigation

United Guaranty and Arch MI are now one company. You can continue to use your existing processes to submit and service loans with United Guaranty and Arch MI, and we will continue to provide the outstanding service you’ve come to expect.


Dedicated to Helping You from Start to Finish

United Guaranty’s Loss Mitigation specialists are ready to work closely with you to develop loss mitigation strategies through innovative programs designed to preserve home ownership and to process work requests in a timely manner. We also have resources available to assist you in reaching out to your borrowers to try to resolve defaults as satisfactorily as possible.

877.642.4642 (Option 2, Option 2)
Monday–Friday, 8:30 a.m. to 5:00 p.m. ET
Fax: 888.528.3273


We know you want your claim to move forward quickly. To facilitate the process, it’s important to include all required documents, as outlined in the Claims Guide (Effective March 1, 2020).

Please note: For loans submitted prior to October 1, 2014, please refer to instructions outlined in United Guaranty’s Claims Guide: for loans submitted between July 1, 2018 and September 30, 2019Claims Guide: for loans submitted between October 1, 2014 and June 30, 2018 or Claims Guide: for loans submitted prior to October 1, 2014.

Need a Form? Check These Out!

Documents and forms that support the claims process are available on our Servicing Resources page, including:

Claims Guide: