Lender Servicing Contact Information

United Guaranty and Arch MI are now one company. You can continue to use your existing processes to submit and service loans with United Guaranty and Arch MI, and we will continue to provide the outstanding service you’ve come to expect. United Guaranty and Arch MI: Together Is Better.

Servicing Department

United Guaranty's Servicing department provides comprehensive policy maintenance and information for mortgage servicers. Our MI servicing specialists can answer questions about any insured loan—from billing to transfers and more. Call our Servicing department toll-free from 8:30 a.m. until 5:30 p.m. ET, Monday through Friday, at 877.MI.CHOICE (877.642.4642). You can also send an email to UGC:servicing or fax (800.253.8432).

Default Reporting

For questions about Default Reporting, please call our default servicing group from 8:30 a.m. until 8:00 p.m. ET, Monday through Friday, at 877.MI.CHOICE (877.642.4642). You can also send an email to UGC:defaultservicing. The Notice of Delinquency fax number is 800.253.8432.

Loan Modifications

Our Loan Modifications group provides modifications on Traditional, HARP, and Refi with Certificate Modification loans and some policy maintenance.

UGC:loanmods
877.MI.CHOICE (877.642.4642)
M-F 8:30 a.m. to 8:00 p.m. ET
Fax: 800.365.8109

Use this link to download the Performing Loan Refinance Form.

ReadiResource Center

United Guaranty's customer software team—the ReadiResource Center®—provides customers with centralized support for all United Guaranty-specific software requests and inquiries and other product-related questions.

UGC:readirep
877.MI.CHOICE (877.642.4642)
M-F 8:30 a.m. to 8:00 p.m. ET

UNITED GUARANTY SERVICING EMAIL DIRECTORY
Operational Area Email Address Used For
Activation UGC:postpay Activation of PostPay® Loans
Billing UGC:ugbilling Refund Information
Premium Information
Reinstatements
Cancellations/Transfers/
Certificates/Servicing
UGC:ugcqc Cancellation Information
Certificate Information
Servicing Transfer
Claims UGC:ugclaimstatus Status of Pending Claim
Status of a Supplemental Request
Delinquencies and Defaults UGC:defaultservicing Delinquency Status Report
Questions or Submissions
Notice of Default Questions
or Submissions
Premiums and Disclosure UGC:loanmodpremiums One-Time Quote Request
Rate Change Request
Disclosure Issues Request