Lender Servicing Contact Information

United Guaranty and Arch MI are now one company. You can continue to use your existing processes to submit and service loans with United Guaranty and Arch MI, and we will continue to provide the outstanding service you’ve come to expect. United Guaranty and Arch MI: Together Is Better.

Servicing Department

United Guaranty's Servicing department provides comprehensive policy maintenance and information for mortgage servicers. Our MI servicing specialists can answer questions about any insured loan—from billing to transfers and more. Call our Servicing department toll-free from 8:30 a.m. until 5:00 p.m. ET, Monday through Friday, at 877.642.4642 Option 2. You can also send an email to servicing@archmi.com or fax 800.253.8432.

Default Reporting

For questions about Default Reporting, please call our default servicing group from 8:30 a.m. until 5:00 p.m. ET, Monday through Friday, at 877.642.4642 Option 2. You can also send an email to defaultservicing@archmi.com. The Notice of Delinquency fax number is 800.253.8432.

Loan Modifications

Our Loan Modifications group provides modifications on Traditional, HARP, and Refi with Certificate Modification loans and some policy maintenance.

loanmods@archmi.com
877.642.4642 Option 2
M-F 8:30 a.m. to 5:00 p.m. ET
Fax: 800.365.8109

Use this link to download the Performing Loan Refinance Form.

UNITED GUARANTY SERVICING EMAIL DIRECTORY
Operational Area Email Address Used For
Activation servicing@archmi.com Activation of PostPay® Loans
Billing servicing@archmi.com Refund Information
Premium Information
Reinstatements
Cancellations/Transfers/
Certificates/Servicing
servicing@archmi.com Cancellation Information
Certificate Information
Servicing Transfer
Delinquencies and Defaults defaultservicing@archmi.com Delinquency Status Report
Questions or Submissions
Notice of Default Questions
or Submissions
Premiums and Disclosure servicing@archmi.com One-Time Quote Request
Rate Change Request
Disclosure Issues Request