United Guaranty and Arch MI are now one company. You can continue to use your existing processes to submit and service loans with United Guaranty and Arch MI, and we will continue to provide the outstanding service you’ve come to expect. United Guaranty and Arch MI: Together Is Better.
Servicing Department
United Guaranty’s Servicing department provides comprehensive policy maintenance and information for mortgage servicers. Our MI servicing specialists can answer questions about any insured loan—from billing to transfers and more. Call our Servicing department toll-free from 8:30 a.m. until 5:00 p.m. ET, Monday through Friday, at 877.642.4642 Option 2. You can also send an email to servicing@archmi.com or fax 800.253.8432.
Default Reporting
For questions about Default Reporting, please call our default servicing group from 8:30 a.m. until 5:00 p.m. ET, Monday through Friday, at 877.642.4642 Option 2. You can also send an email to defaultservicing@archmi.com. The Notice of Delinquency fax number is 800.253.8432.
Loan Modifications
Our Loan Modifications group provides modifications on Traditional, HARP, and Refi with Certificate Modification loans and some policy maintenance.
loanmods@archmi.com
877.642.4642 Option 2
M-F 8:30 a.m. to 5:00 p.m. ET
Fax: 800.365.8109
Use this link to download the Performing Loan Refinance Form.
| UNITED GUARANTY SERVICING EMAIL DIRECTORY | ||
|---|---|---|
| Operational Area | Email Address | Used For |
| Activation | servicing@archmi.com | Activation of PostPay® Loans |
| Billing | servicing@archmi.com | Refund Information Premium Information Reinstatements |
| Cancellations Transfers Certificates Servicing |
servicing@archmi.com | Cancellation Information Certificate Information Servicing Transfer |
| Delinquencies and Defaults | defaultservicing@archmi.com | Delinquency Status Report Questions or Submissions Notice of Default Questions or Submissions |
| Premiums and Disclosure | servicing@archmi.com | One-Time Quote Request Rate Change Request Disclosure Issues Request |